Shipping times will vary on location and products purchased and while guaranteed times can not be promised due to shipping by a 3rd party we do offer delivery time guides. Overnight express is offered on all stock items throughout Australia, New Zealand shipping 3 working days and international shipping normally 5 - 8 working days. Our shipping options are regularly updated as we continue to improve our customer experience.
Yes all shipments will receive a tracking or consignment number once shipping has been booked. You will also receive an automated email from Velvet & Honey once your shipping has been booked.Haven't received a tracking notification then check you have entered your correct email address when placing the order. Alternatively start a chat on our website or email email@example.com.
Velvet & Honey do not accept responsibility for lost shipments. Where possible Velvet & Honey will do what they can to recover any lost shipments. The checkout allows for signature or non signature checkout options.
Velvet & Honey puts our customers first which is why we have an easy return and exchange policy. Our aim is to develop long term relationships and clients for life which is why we stand by this policy.
If you are not completely satisfied with your full priced item then simply return it to Velvet & Honey for an instore credit valid for 1 year within 14 days of purchase. Sales items can not be returned unless there is something defective with the product.
If you want to return an item to swap for a different product, size or colour then shipping will be charged for the replacement product. To return an item it will have to meet our standard terms for returns & refunds.
If you are having trouble checking out with Afterpay and the checkout keeps taking you back to the cart page check that you have entered your email address into the customer details. Afterpay won't proceed if there is no email address entered in the customer details section. If the problem persists click on the chat button or email firstname.lastname@example.org.
If you have placed an order and would like to add to the order then place a new order online and use code ADDTOORDER at the checkout to save on paying another shipping rate. In the comments section in the checkout state your current order so we can combine and send together.